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Privacy Policy

Section 1: Your Privacy is Important to Urban Republic

This Privacy Statement sets out what Personal Information Erajaya Swasembada Pte Ltd (“Urban Republic”) may collect, as well as how we use and disclose that information.

By continuing to use our services and Site -, you acknowledge that you have read, understood, consented to, and agree to be bound by this Privacy Policy with regard to our collection, use, and disclosure of your Personal Information.


Section 2: Information We Collect

The types of Customer Information collected by Urban Republic vary according to the nature of the service requested or transaction undertaken, and may vary depending on the circumstances under which the Personal Information is collected.

  • Your Personal Information may include your name, email address, mailing and/or home address, phone number, date of birth, marital status, credit card number, and photographs and video images of you taken on Urban Republic's premises or at events.

  • We may from time to time collect electronic information about your devices or computers used to access our Site, Facebook page, and other social media platforms that we may utilise.

  • We may use your Personal Information to complete a transaction and help you with your service requests. The information you provide may be shared with third parties such as logistics partners in order to complete transactions and fulfill requested services.


Section 3: Your Consent

In the course of performing transactional functions with Urban Republic such as making a service request online, Personal Information will, by nature of the task or transaction, be provided by you to Urban Republic. In such instances, your consent is implied by the fact that you are agreeable to providing Personal Information to Urban Republic in order to receive the requested or necessary service and/or product from Urban Republic. At any time, you can withdraw your consent by contacting us at 

If we ask for your Personal Information for a secondary reason, like email or SMS marketing, Urban Republic will either ask you directly for your expressed consent, or provide you with an opportunity to say no.


Section 4: Keeping a Record of Personal Information

Depending on the product you have acquired, we may need to keep a record of the transaction for business purposes or to respond to your concerns.

We may hold Personal Information for the following purposes:

  • Internal accounting and administration;

  • To supply you with information about your account including regular statements;

  • To respond to inquiries;

  • Enhancing customer service, product options and to improve product performance;

  • Promotions, competition entry forms, redemption vouchers, and special offers where you voluntarily supplied your personal details;

  • To administer sales records;

  • To provide information about us, our products, services and special offers; and

  • To analyze our website usage.


Section 5: Disclosure & Third-Party Services

Your personal information is vital to Urban Republic, and we will never sell or rent it. However, Urban Republic may disclose your Personal Information with our Affiliates or third parties in conjunction with the fulfillment and completion of transactional purposes, as required or exempted by relevant laws.

In general, Urban Republic's third-party providers will only collect, use, and disclose your Personal Information to the extent necessary to provide the services they provide.

Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to send to them for your purchase-related transactions.

We recommend that you read the privacy policies of these providers so that you understand how these providers will handle your personal information. You are no longer subject to this Privacy Policy or our Site's Terms of Service after you leave Urban Republic's Site or are led to a third-party website or application.

Links on our Site can redirect you to websites outside of our Site. Our Site is not responsible for the privacy practices of other websites, and we encourage you to read their privacy policies.


Section 6: Security

You may have contact with us personally, by telephone, mail, over the Internet or other electronic medium. 

We take all reasonable steps to safeguard your Personal Information in hard copy files and electronic storage. We take steps to protect the personal information we hold from misuse, loss, unauthorized access, modification or disclosure. You have the right to access the Personal Information you have provided to us.

If you would like detailed information about your Personal Information held by us, we will need to verify your identity before meeting your request, which we will process in a reasonable time. You can contact us at any time if you believe that the information we hold about you is inaccurate or out of date, and we will promptly correct it upon receiving the corrections from you.


Section 7: Changes to this Privacy Statement

From time to time, it may be necessary for us to review and revise our privacy statement. We reserve the right to modify our privacy statement at any time and to notify you of any changes by posting an updated version of the policy on the Urban Republic Site at