Return & Exchange

Customers may return the item in its original and sealed condition, along with the original receipt, warranty card, as well as any accompanying free gifts, vouchers, and/or accessories, up to 7 working days from the date of purchase or the date of delivery, at any of our stores for an exchange.

Exchanges are only permitted for items of equal value;

A higher-value item requires a balance top-up to be traded; and

Returns eligibility will be evaluated at the discretion of our UR staff

Categories not eligible for return, unless they are unopened and in their original packaging:

• In the interest of hygiene: headphones, earphones, kitchen homeware and appliances, personal care products, health and fitness products; and

• In the interest of activation and data installed: Mobiles & Tablets

Over-the-counter cash refunds are strictly prohibited