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Warranty & Defects

Product Warranty

  • Certain items will have their own manufacturer warranty duration, and each product's warranty period will be assessed independently, regardless of whether the products were initially bought together.
  • Customers are advised to refer to the warranty manual of the given product for more information or to visit the brand's service center for warranty assistance.

Product Defects

Customer who believes they received an incorrect/defective item from our Online Store has 7 working days from the date of purchase of if the item has been delivered to contact us at urbanrepublic@erajaya.com.sg and we will address their concerns accordingly.