Shipping policy

All packages are shipped from our Singapore warehouse via NinjaVan or J&T, unless otherwise stated. After your payment has been verified, UR will process your order and dispatch your parcel within 3 to 5 business days

(excluding weekends, peak periods and public holidays). Please allow an extra 3 business days for order processing and dispatching during the sale period.

Estimated delivery days begin when the order is accepted by us, not after the order or payment has been made.

Ninja Van & J&T

• Operating Days: Mon - Sun
• Operating Hours: 8AM - 10PM
• Estimated Delivery Time: 3 - 5 Business Days (additional 3 business days during sale/peak period)
• Fee: $5 (free delivery for orders above $200)

NinjaVan delivers to all areas in Singapore mainland except these restricted zones:

• Airline Road
• Airport Cargo Road
• Alps Avenue
• Brani Terminal Avenue
• Jurong Island
• Kusu Island
• Pulau Damar Laut
• Pulau Busing
• Pulau Tekong
• Pulau Sakeng
• Pulau Sebarok
• Pulau Ubin
• Rifle Range (Firing Compound)
• Seletar Aerospace
• St. John’s Island
• Turf Club Avenue
• West Camp Road

To schedule a re-delivery, you can contact NinjaVan at +65 6602 8271, send them a message or email support@ninjavan.co.

Please check your junk/spam mailbox before contacting Ninja Van, if you have not received any delivery failure message from NinjaVan.co.  

Re-delivery charge will apply after a 3rd failed delivery attempt. We will not be liable for incorrect or incomplete addresses provided by the customers, and order may be subjected to top-up for re-delivery.